Frequently Asked Questions

We have put together a list of frequently asked questions to make for a pleasant online shopping with us. Happy tea shopping with ETTE TEA COMPANY.

SHOP FAQ

How do I know if I have placed the order successfully?

Once your order is placed successfully, you will receive an auto-generated email confirmation with the following details:

Order Number
Order Date
Order Summary
Shipping Address
Billing Address

You will receive this email within minutes of placing your order online.

Please ensure that the email provided to us is valid.

If you have not received your confirmation email within 10 minutes of placing the order, please also check your spam folder.

How can I cancel or modify an order placed online?

Once payment has been made, the order is confirmed and cannot be cancelled or modified. If you have issues making an order, please send us an email at nihao@ettetea.com and we will get back to you as soon as we can.

Click here for more information regarding refunds and returns policy.

What payment methods do you accept?

We accept secured Paypal and major credit card payments. We also accept PayNow to UEN: 201437784N

How much does shipping cost?

We offer free shipping in Singapore for orders over S$75. A flat-rate price of S$6.99 to anywhere in Singapore for orders below S$75.

Click here for international shipping fees.

How long will shipping take?

All our teas are packed to order and local delivery take approximately 1-3 working days.

Click here for more information regarding estimated delivery time.

Do you offer gift wrapping service?

Yes. Select the gift wrap option @S$10 at the Main Cart before proceeding to checkout.

We can provide complimentary gift cards. Enter the message at the Cart Page before checking out. Or email the message to nihao@ettetea.com after with your order number.